FAQ’s

FAQ’s

GENERAL Information about your Wholesale Furniture Perth

Can you ship Cafe Furniture & Restaurant Furniture products interstate or to regional WA

Yes we can ship your Furniture products through our partnered shipping agent.

Do you have a showroom where we can view & try your products

Yes, we are located at U1/36 Attwell St Landsdale, we are open for viewing by appointment only at this stage due to the nature of the commercial side of the business.

Can I pick up my order from your Landsdale showroom?

Yes.  Just select the “pick up” option during the checkout stage of your online order & indicate in the comments sections the date you wish to pick up your order & we will email you a confirmation of your pick up request.  Please allow up to 48 hours for all pick up orders.

How do I place an order for products that are out of stock

We would encourage you to send us an email enquiry on the item you are interested in and we will advise you of the likely timeframe of availability.

How can I contact someone if I have a question about my online order?

Please send us an email enquiry to sales@apfurniture.com.au or via our online form in Contact Us and we will respond within 24 hours.  Alternatively, contact us on (08) 6305 0217.

Are you open to commercial clients?

All our products are available to the general public as well as commercial customers who receive a further discount on large orders of commercial furniture.

What’s the difference in height between a bar stool and a kitchen bench stool?

According to industry standards, a kitchen bench is 90cm from floor to bench.   A kitchen bench stool is approximately 65cm from floor to top of seat.  A traditional bar stool is 75cm from floor to top of seat to accommodate an 110cm bar table.  All our gas lift stools are suitable for both kitchen bench & bar table.

Do products arrive assembled?

All Perth based online orders are delivered assembled.  We can deliver items boxed upon request, however most items will come secured in wrapping and box or one of each.

Do your products come with a warranty?

All our products come with a 24 month warranty.  Please retain your online receipt as proof of purchase.

PAYMENT

Can I Pay For My Order Upon Delivery?

Payment upon delivery or COD is not available for Cafe Furniture or Restaurant Furniture.

There are multiple Payment options on our site

If I don’t want to pay by credit can, can I pay via direct deposit?

Yes, direct deposit is available.  Please select the “Bank Transfer” option as your payment method when in the Checkout stage of your purchase.

Will I be supplied with a Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@apfurniture.com.au with your request.

Is It Safe To Make Credit Card Payments Online?

The AP Furniture Website is secured and the payment gateway is operated by Stripe.

Do you offer Buy Now Pay Later?

Yes we do, we use zipPay.

DELIVERY

Can my item be delivered to a PO Box?

We are unable to deliver a cafe furniture perth to a PO Box. Please ensure you provide a residential or business address during check out.

Does Someone Need To Be Home To Accept Delivery?

We require someone to be available to accept delivery to ensure safe arrival of your items. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. We provide a door-to-door delivery service, which includes delivery to inside the front door.  Our delivery service does not include carrying items up stairs, elevators or removal of packaging.  If you are happy for us to leave your order unattended, please provide us with an authority to leave in the comments section of your online order.

How long to you receive your items?

Your can schedule your Wholesale Furniture Perth delivery order online.  Add a preference for your delivery in the notes.

We generally deliver between 9am & 5pm and will call you 30 mins prior to arrival as part of our standard delivery service.

How Much Is Delivery?

We have a flat shipping rate of $35 for the majority of the Perth metro area This includes small orders of Cafe Furniture and Restaurant Furniture. This is subject to our discretion and we will provide you with a freight estimate via email or phone if required.

 

RETURNS AND EXCHANGES

Do you offer exchange or refund on your products?

We will happily provide a refund or credit on any faulty or damaged product.

You will need to provide your online receipt as proof of purchase. unfortunately we do not refund if you change your mind, or wrong measurements.